Privacy Policy

1. Information We Collect

We collect personal data directly from you and through automated technologies when you use our website or services. This includes:

• Personal Identification Information: Name, email, phone number, billing address
• Business Information: Website domain, business name, service details
• Technical Data: IP address, browser type, device type, pages visited
• Communication Records: Emails, service chats, invoices, support requests

2. How We Use Your Data

We use the data we collect for the following purposes:

• To provide and maintain our services
• To contact you with project updates or service notices
• To manage invoices, subscriptions, and billing
• To improve our website and service offerings
• To comply with legal and regulatory obligations
• For internal documentation and client reporting

We do not sell or rent your personal data to third parties.

3. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfill our service agreement with you
• Legal Obligation: Where we’re legally required to keep records (e.g., invoicing)
• Legitimate Interests: To improve and secure our website
• Consent: For newsletter subscriptions or optional marketing communications

4. Data Retention

We retain your data only as long as necessary for service delivery, legal compliance, and accounting purposes. Once data is no longer needed, it is securely deleted.

5. Cookies and Tracking

We use cookies to enhance user experience and analyze website traffic.

Types of cookies used:

• Essential Cookies (for login/session management)
• Analytics Cookies (e.g., Google Analytics)
• Functionality Cookies (to remember user preferences)

You may control or delete cookies via your browser settings.

6. Data Sharing

We only share your data with:

• Hosting providers and IT services required to operate this website
• Payment processors (e.g., Stripe, PayPal)
• Legal or regulatory bodies, when required by law
• Email marketing platforms (if you opt-in to our newsletter)

All third-party services we use comply with data protection laws and only process data as instructed.

7. Security of Your Data

We implement industry-standard security protocols, including:

• HTTPS encryption
• Secure password storage
• Role-based admin access
• Firewalls and anti-malware protection

While we do our best to protect your information, no system can be 100% secure.

8. Your Rights (Under GDPR)

As a user in the UK or EU, you have the following rights:

• Right to access your personal data
• Right to request correction of inaccurate data
• Right to request deletion of your data
• Right to restrict or object to processing
• Right to data portability
• Right to lodge a complaint with the ICO (UK) or your local data protection authority